My daughter has put in error the wrong date for her ticket. She realised instantly and...

GetHuman-samjbyrn's customer service issue with The Trainline from November 2018

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The issue in GetHuman-samjbyrn's own words
My daughter has put in error the wrong date for her ticket. She realised instantly and merely wants to change the date. You want to charge £** , the ticket is £**.**. A **% charge for a mistake. Where is the cooling down period ? Please can you reissue the ticket with the correct travel date. She’s a student and can’t afford such a charge.Transaction ID ************. She wants to travel on Fri * th Dec back on Sun * th . Thank you for your help. Sam
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The Trainline

Customer service issue
Reported by GetHuman-samjbyrn
Nov 26th, 2018 - 10 mons ago
I have an issue with The Trainline too
Not resolved
Seen by 6 customers so far
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Timeline
GetHuman-samjbyrn started working on this issue
Nov 26th, 2018 8:58pm