Hi, my Aunt in England booked me a train ticket to come visit her from Edinburgh. I do...

GetHuman-daviscla's customer service issue with The Trainline from September 2018

2 views
 | 
160 similar
 | 
0 following
Help with my The Trainline issue
First: share to improve GetHuman-daviscla's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-daviscla's next move: call The Trainline.
The best way to get your problem resolved is to tap the button below to start calling The Trainline. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-daviscla may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-daviscla's own words
Hi, my Aunt in England booked me a train ticket to come visit her from Edinburgh. I do not have the card that she used, so can I still collect the ticket? I have the reservation number in my email. Thanks!
GetHuman-daviscla did not yet indicate what The Trainline should do to make this right.
I have an issue with The Trainline too
How GetHuman-daviscla fixed the problem
We are waiting for GetHuman-daviscla to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get The Trainline's attention and get better help faster. Tap below to get started.
Having The Trainline issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would The Trainline email you?
This email address isn't valid
Follow this issue
See how GetHuman-daviscla fixes it.
This email address isn't valid

The Trainline

Customer service issue
Reported by GetHuman-daviscla
Sep 27th, 2018 - a mon ago
I have an issue with The Trainline too
Not resolved
Seen by 2 customers so far
Similar issue to 160 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-daviscla started working on this issue
Sep 27th 9:34pm