I bought a ticket to kings Lynn,*.** from Sheffield for £**.** on Tuesday to travel tod...

GetHuman896013's customer service issue with The Trainline from July 2018

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The issue in GetHuman896013's own words
I bought a ticket to kings Lynn,*.** from Sheffield for £**.** on Tuesday to travel today.at Sheffield station this morning i opens the Trainline app to collect my ticket but the booking had disappears and the reference number and said not available, I had to go and buy another ticket for the same train for£**.**. On my Barclaycard, I have already paid on my Barclaycard £**.**. Can you please help me with a refund.
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The Trainline

Customer service issue
Reported by GetHuman896013
Jul 19th, 2018 - a yr ago
I have an issue with The Trainline too
Fixed
Seen by 7 customers so far
Similar issue to 91 others
0 customers following this
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman896013 started working on this issue
Jul 19th, 2018 10:46am
GetHuman896013 indicated the issue is not fixed yet.
Jul 19th, 2018 11:51am
GetHuman896013 indicated the issue is not fixed yet.
Jul 26th, 2018 1:54pm
GetHuman896013 indicated the issue is not fixed yet.
Jul 26th, 2018 1:59pm
GetHuman896013 indicated the issue is not fixed yet.
Jul 27th, 2018 11:01am
GetHuman896013 indicated the issue is not fixed yet.
Jul 29th, 2018 10:06am