I just want to amend the time on my bus return journey, not a refund! A non amendable t...

GetHuman-elawren's customer service issue with The Trainline from June 2018

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Help with my The Trainline issue
Before contacting them, items GetHuman-elawren may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue and preferred resolution, in GetHuman-elawren's own words:
I just want to amend the time on my bus return journey, not a refund! A non amendable ticket they said! :(
I trust that The Trainline will make this right and come up with a resolution that is fair.
Help with my The Trainline issue
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The Trainline

Customer service issue
Reported by GetHuman-elawren
Jun 4th, 2018 - 13d ago
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Seen by 2 customers so far
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Timeline
GetHuman-elawren started working on this issue
Jun 4th 1:03pm
GetHuman-elawren shared this issue with followers on Twitter
Jun 4th 1:03pm