Hi, I bought a return ticket two days ago and in haste clicked on an early time for my...

GetHuman-elawren's customer service issue with The Trainline from June 2018

Help with my The Trainline issue
The issue in GetHuman-elawren's own words
Hi, I bought a return ticket two days ago and in haste clicked on an early time for my return leg by mistake on my mobile app. Apparently these tickets are non refundable or changeable. This was a National express bus ticket, where I was only given the option for this type of ticket unlike a bus ticket on the National express website directly. Here you have the option to purchase * types of tickets. I feel its unfair that I can not amend my journey. I didn't request for a refund, just to make an amendment.
GetHuman-elawren did not yet indicate what The Trainline should do to make this right.
I have an issue with The Trainline too
How GetHuman-elawren fixed the problem
I just highlighted the fact that the Trainline site gave you no other options to buy different amendable Coach tickets, unlike National Express directly.
Please help with my The Trainline issue
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The Trainline

Customer service issue
Reported by GetHuman-elawren
Jun 4th, 2018 - a yr ago
I have an issue with The Trainline too
Fixed
GetHuman-elawren shared how to fix
Seen by 7 customers so far
Similar issue to 89 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-elawren started working on this issue
Jun 4th, 2018 12:58pm
GetHuman-elawren indicated the issue is not fixed yet.
Jun 4th, 2018 9:18pm
GetHuman-elawren indicated the issue is not fixed yet.
Jun 5th, 2018 2:06pm
GetHuman-elawren confirmed the issue is fixed. Hooray!
Jun 7th, 2018 8:04pm