Hi, I bought a return ticket two days ago and in haste clicked on an early time for my...
GetHuman-elawren's customer service issue with The Trainline from June 2018
Help with my The Trainline issue
The issue in GetHuman-elawren's own words
Hi, I bought a return ticket two days ago and in haste clicked on an early time for my return leg by mistake on my mobile app. Apparently these tickets are non refundable or changeable. This was a National express bus ticket, where I was only given the option for this type of ticket unlike a bus ticket on the National express website directly. Here you have the option to purchase * types of tickets. I feel its unfair that I can not amend my journey. I didn't request for a refund, just to make an amendment.
GetHuman-elawren did not yet indicate what The Trainline should do to make this right.
I have an issue with The Trainline too
How GetHuman-elawren fixed the problem
I just highlighted the fact that the Trainline site gave you no other options to buy different amendable Coach tickets, unlike National Express directly.
Please help with my The Trainline issue
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