I am disappointed and frustrated with Gannet. In December I called in a paper stop for...
GetHuman-franglai's customer service issue with The Tennessean from January 2019
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The issue in GetHuman-franglai's own words
I am disappointed and frustrated with Gannet. In December I called in a paper stop for two weeks because I was out of town. One week of the paper was delivered and my house keeper had to contact you to get this stopped. In January delivery has been terrible. During the last * days, the Tennessean has not been delivered * times. When I called to report the problem and try to talk with someone to get it resolved there is always at least a ** minute wait and yesterday after holding for ** minutes I was disconnected. Your customer service is terrible. What makes you think that your customers do not have anything to do but sit on hold and listen to your elevator music and then after finally speaking with someone the issue is not resolved. The person who delivers my paper is obviously not at the top of their game. If the Tennessean does not wish to deliver papers any more, please let me know. It is becoming a big hassle to have a delivered subscription to the Tennessean.
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