How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this The North Face phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Here is how our research team describes the way the The North Face phone system greets you: To place an order or check on the status of your order, press 1. If you are an Explorer Pass member, press 2. To start a return or check on the status of your return, press 3. For warranties, press 4. For all other inquiries, stay on the line.
Below are some clips we've found from The North Face's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling The North Face. For quality and accuracy, your call may be recorded.
To place an order or check on the status of your order, press one.
If you are an Explorer Pass member, press two."
Excerpt from a call with The North Face
Thursday, January 18, 2024 5:48 PM
The first phone menu
"Thank you for calling The North Face. For quality and accuracy, your call may be recorded.
For English, press one.
For Spanish, press two."
Excerpt from a call with The North Face
Tuesday, April 16, 2024 8:04 PM
After you press 1
"To place an order or check on the status of your order, press one.
If you are an Explorer Pass member, press two."
Excerpt from a call with The North Face
Friday, March 8, 2024 7:13 PM
What are the hours and when should I call?
The North Face operates the call center for this 888-863-1968 phone number Mon-Fri 8am-7pm, Sat 9:30am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 161 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The North Face phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The North Face staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The North Face is Saturday.The most busy day to call is Monday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 161 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call The North Face is Friday.
Why call this The North Face number?
Below is a sample of recent calls to The North Face, and their purpose. Are any of these similar to the reason you are trying to call?
Check return status: "Can you check the status of my returned items?"
- From a call lasting 9m 28s , Mar 12, 2024 8:04 PM
Expressing frustration with company: "What you're doing is ridiculous. You people are so stupid."
- From a call lasting 1m 30s , Mar 8, 2024 7:13 PM
Return without order number: "Hi. I'm trying to return a jacket that I bought, and I don't have the order number."
- From a call lasting 8m 32s , Jan 18, 2024 5:48 PM
Finding order number for receipt: "I'm having trouble finding my receipt and I just need my order number and all that stuff."
- From a call lasting 3m 46s , Jan 3, 2024 5:00 PM
More Ways to Contact The North Face Customer Service
There are of course other ways to contact The North Face customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, The North Face provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and The North Face will reply our your email.
Use the link to connect with customer service through Twitter
The North Face, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of The North Face, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is The North Face's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The North Face agent. This phone number is The North Face's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-863-1968 include and other customer service issues. Rather than trying to call The North Face first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or facebook or twitter. In total, The North Face has 1 phone number. It's not always clear what is the best way to talk to The North Face representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The North Face. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The North Face. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.