I purchased a **" rolling thunder wheeled duffle last year and after barely a year of u...

GetHuman1641576's customer service issue with The North Face from November 2018

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The issue in GetHuman1641576's own words
I purchased a **" rolling thunder wheeled duffle last year and after barely a year of use, it began to show severe signs of wear. According to the website, I would have to ship this back for evaluation, however, for an item that large the shipping fees would be very high. I have pictures of the wear I can forward. For $*** duffle, I would have expected *several* years of use out of it at least. I would like for the bag to be replaced.
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The North Face

Customer service issue
Reported by GetHuman1641576
Nov 27th, 2018 - 9 mons ago
I have an issue with The North Face too
Not resolved
Seen by 3 customers so far
Similar issue to 50 others
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Timeline
GetHuman1641576 started working on this issue
Nov 27th, 2018 11:25pm