Yesterday,**********, I was on hold for an hour and a half wanting to talk with someone...

GetHuman1527001's customer service issue with The Honest Company from November 2018

Help with my The Honest Company issue
The issue in GetHuman1527001's own words
Yesterday,**********, I was on hold for an hour and a half wanting to talk with someone.....just thought you should be aware. I wanted you to know that I purchased a mascara w*primer from Target as a backup. I was excited to see it in the store and that I was able to purchase a single item not having to worry about shipping charges. There was no primer in the tube!!! I did not keep the receipt because I didn't dream there would be a problem. I would appreciate a credit to my account or shipment of a complete mascara. I am a relatively new but repeat customer and like all the product I have used thus far. Thank you in advance for your attention to this matter. Respectfully, Rebecca Arnold

GetHuman1527001 did not yet indicate what The Honest Company should do to make this right.

How GetHuman1527001 fixed the problem
I didn't do anything!!!!!! I am waiting for you!! I said I would like a credit to my account or a new and complete mascara sent to me.
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The Honest Company

Customer service issue
Reported by GetHuman1527001
Nov 9th, 2018 - 4 years ago
Fixed
GetHuman1527001 shared how to fix
Seen by 19 customers so far
Similar issue to 110 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman1527001 started working on this issue
Nov 9th, 2018 12:00am
GetHuman1527001 confirmed the issue is fixed. Hooray!
Nov 9th, 2018 12:01am

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