I haven't been able to access my "bundles" for weeks. Last month I moved my dates and c...

GetHuman1134827's customer service issue with The Honest Company from September 2018

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The issue in GetHuman1134827's own words
I haven't been able to access my "bundles" for weeks. Last month I moved my dates and changed my products & SAVED them all and I still ended up with a $** order of stuff I already had and stuff I couldn't afford quite yet. This month I have been trying to change my dates and products again and the bundles page will never load. I keep receiving incredibly damaged * leaking items. I love this company and your the products but it has just gotten to where this is something wrong each month from the wring items, my dates being changed, damaged items, etc. I just feel like the company* customer service has went downhill since I started my subscription. You all have been helpful when there was a problem but it ***** to have to contact customer service constantly. I am not trying to be hateful but expressing concern. Anyways, since the site won't let me access my bundles can you please just move my date out * weeks until you all get it figured out to where I can order easily again. Thanks so much.

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The Honest Company

Customer service issue
Reported by GetHuman1134827
Sep 12th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 74 others
0 customers following this

Timeline

GetHuman1134827 started working on this issue
Sep 12th, 2018 8:27pm

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