Promo code didn't work. No one will co tact me after i reached out for help to solve issue

GetHuman755970's customer service issue with The Honest Company from June 2018

Help with my The Honest Company issue
The issue in GetHuman755970's own words
Apply promo code for diaper bundle to recoeve **% off order ... trying to add a promo code that came in my last shipment. does not expire until *******. today's date is ******. it says that the promotion is no longer available. how do I go about getting this applied to my account?
Promo code did not work
Please apply a credit to my account in the amount I would have saved since promo did not take.
I keep trying to give to guys a chance after a few months, and there always seems to be something wrong woth most orders that I have to call and get fixed every time.
Messaged several times. Emails. Tried diffetent device to apply promo code.
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The Honest Company

Promo code on diaper bundle
Customer service issue
Reported by GetHuman755970
Jun 6th, 2018 - a yr ago
I have an issue with The Honest Company too
Fixed
Seen by 11 customers so far
Similar issue to 213 others
0 customers following this
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Timeline
GetHuman755970 started working on this issue
Jun 6th, 2018 2:15pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 6th, 2018 3:36pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 6th, 2018 3:37pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 6th, 2018 5:28pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 7th, 2018 11:02pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 7th, 2018 11:03pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 9th, 2018 3:28pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 9th, 2018 3:29pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 9th, 2018 3:32pm
GetHuman755970 indicated the issue is not fixed yet.
Jun 13th, 2018 1:59pm