I received a death benefits check and tried to cash it at check cashing place in San Fr...

GetHuman4614637's customer service issue with The Hartford from May 2020

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The issue in GetHuman4614637's own words
I received a death benefits check and tried to cash it at check cashing place in San Francisco. They wouldnt cash unless I had a death certificate or the deceased social security *. Don't have either. I then called The Hartford and asked if I don't have an accout with Chase the bank that cut the check refused to cash check saying about the amount of check which is over $**,***.**. I really didn't think I wiuld br jerked around during this preiod of grief tryi g to cash this check. Can someone there please help me find a solution abd please don't say to open an account with any Bank.
Contact Chase and find out why they cant cash a check The Hartford had drawn from chase. I really didn't think that this is an issue The Hartford can't request assistance with on behalf of the family members. If that's The Hartford financial institution
Taking the advise of The Hartfird Rep. Instructing me to go to the bank to be humiliated by Chase's teller and supervisor in way issue was being handled.
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The Hartford

Customer service issue
Reported by GetHuman4614637
May 19th, 2020 - 9 months ago
Fixed
Seen by 2 customers so far
Similar issue to 40 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman4614637 started working on this issue
May 19th, 2020 8:25pm
GetHuman4614637 confirmed the issue is fixed. Hooray!
May 19th, 2020 8:36pm

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