I ordered Khaki pants and shorts for my child’s school uniform. I took off all visible...

GetHuman3374363's Complaint issue with The Gap from August 2019

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Order number, Billing address, and Email address on the account (if applicable)
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3374363's own words
I ordered Khaki pants and shorts for my child’s school uniform. I took off all visible tags, and then washed them to get out the wrinkles. Apparently there must have been a blue paper Gap tag hidden in a pocket, Because little tiny bit of the dark blue paper were all over the clothes when they came out of the washer. I tried washing them again to get the blue spots out but the spots will not come out of three pairs of wear light slim khakis and two pairs of vintage khaki shorts. The spots came out of the modern khaki pants. *I would like the Gap to replace the three pairs of wearlight slim pants and two pairs of vintage khaki shorts because the problem was caused by a gap tag that was not placed in a usual position. My order number is TH*Q*J*.

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How Do I Unlock My Gap Account?How Do I Track My Gap Return?How Do I Get a Refund from the Gap?What Is the Gap's Return and Refund Policy?Does the Gap Pay for Shipping on Returns or Exchanges?
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The Gap

Complaint issue
Reported by GetHuman3374363
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 168 others
0 customers following this

Timeline

GetHuman3374363 started working on this issue
Aug 5th, 2019 9:06pm

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