I went to the Brooklyn location and made a purchase. the bill came to $**.**, I gave a...

GetHuman-fernieda's customer service issue with The Gap from January 2019

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I went to the Brooklyn location and made a purchase. the bill came to $**.**, I gave a gift card of **.** and paid cash for the difference. However, I had to return one of the items, which was $**.**. The nice cashier scanned the receipt and then said the money is back on your visa card. I said no! it was a gift card which I no longer have. Needless to say there was nothing she can do at this point. She gave me number for store support, I stayed in the store for over an hour on hold before we can get someone to speak too, which was a waste because there was nothing she can do. The assistant manager Ashley was extremely helpful but until now I am still without my money or my item. This is RIDICULOUS!! I am willing to take a store credit at this point because I am always buying something in the Gap. You should check your system if a customer pays cash and card, they should be given the option to choose the refund. I know to some $**.** might not seem like a lot of money but it's my money.
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The Gap

Customer service issue
Reported by GetHuman-fernieda
Jan 15th, 2019 - 9 mons ago
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GetHuman-fernieda started working on this issue
Jan 15th 2:54pm