I went to the Brooklyn location and made a purchase. the bill came to $**.**, I gave a...

GetHuman-fernieda's customer service issue with The Gap from January 2019

117 similar
0 following
Help with my The Gap issue
Next: our robot will wait on hold for GetHuman-fernieda to get a The Gap rep on the line!
Always use the GetHuman Phone tocall The Gap. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-fernieda's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-fernieda may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-fernieda's own words
I went to the Brooklyn location and made a purchase. the bill came to $**.**, I gave a gift card of **.** and paid cash for the difference. However, I had to return one of the items, which was $**.**. The nice cashier scanned the receipt and then said the money is back on your visa card. I said no! it was a gift card which I no longer have. Needless to say there was nothing she can do at this point. She gave me number for store support, I stayed in the store for over an hour on hold before we can get someone to speak too, which was a waste because there was nothing she can do. The assistant manager Ashley was extremely helpful but until now I am still without my money or my item. This is RIDICULOUS!! I am willing to take a store credit at this point because I am always buying something in the Gap. You should check your system if a customer pays cash and card, they should be given the option to choose the refund. I know to some $**.** might not seem like a lot of money but it's my money.
GetHuman-fernieda did not yet indicate what The Gap should do to make this right.
I have an issue with The Gap too
How GetHuman-fernieda fixed the problem
We are waiting for GetHuman-fernieda to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get The Gap's attention and get better help faster. Tap below to get started.
Having The Gap issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-fernieda fixes it.
This email address isn't valid

The Gap

Customer service issue
Reported by GetHuman-fernieda
Jan 15th, 2019 - 9 mons ago
I have an issue with The Gap too
Not resolved
Seen by 5 customers so far
Similar issue to 117 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-fernieda started working on this issue
Jan 15th 2:54pm