Hello,*My name is Pat Howard I am the Office Manager at The Village at Westerville Reti...

Hello,*My name is Pat Howard I am the Office Manager at The Village at Westerville Retirement center. We have residents that live in their own apartments and there are ** of them! Most of them have Dispatch Accounts and have not gotten their papers delivered to the apartment in a month! They are very upset. You had a change in the person that delivers to the residents and they think putting a third of the papers that are suppose to be delivered to the apartments on the lobby desk is OK Well it is not ! The facility is to get * papers at the lobby desk and the rest are to be delivered to the people that are paying to have them delivered to them and have not been getting that service. We as a facility pay a lot of money for our papers and are not getting them. The residents pay a lot and have not got the paper in a month delivered to the apartment. You as a company have very upset subscribers and very poor customer service. They and the family's have tried to call and have been on hold with no resolution to the issue. You are about to loose customers . You need to pay attention to this and get your paper person to understand what you are paying him or her to do and that is to deliver the paper to the person who is paying for the paper. Yes we have called stayed on hold and are now trying this avenue to a solution.