I have been having an issue with being double billed for my e subscription for months...

GetHuman-mtmcskim's customer service issue with The Columbus Dispatch from May 2019

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The issue in GetHuman-mtmcskim's own words
I have been having an issue with being double billed for my e subscription for months. At the end of last year I spoke with * or * reps and it continued to occur so I cancelled. After a couple of months I restarted the e subscription and again I am being double billed. I called and was told to send a screen shot of my credit card statement which I did * months ago and I am still being double billed. I am on the verge of canceling again. There is only *account and I don’t understand why I can’t get this taken care of. I tried to call and it didn’t recognize my phone number and house address it requested. So ANNOYING!
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The Columbus Dispatch

Customer service issue
Reported by GetHuman-mtmcskim
May 20th, 2019 - a mon ago
I have an issue with The Columbus Dispatch too
Not resolved
Seen by 5 customers so far
Similar issue to 447 others
0 customers following this
Timeline
GetHuman-mtmcskim started working on this issue
May 20th 4:22pm