There were four people in my party and he went to the Cheesecake Factory in Willow Grov...

GetHuman2965711's Complaint issue with The Cheesecake Factory, Inc. from May 2019

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The issue in GetHuman2965711's own words
There were four people in my party and he went to the Cheesecake Factory in Willow Grove Pennsylvania. The last time we went to this restaurant we had very poor service I was very disappointed but I understand because I am also in the food industry so I understand anyone could have a bad night. We went back to the same location last night and sat outside. The night started bad and ended up a total disaster. It took about ** minutes for a waiter to even acknowledge us finally we ordered a round of drinks which took about a half an hour to arrive. We called the manager over and he said he would take care of it. Finally the drinks arrived and we ordered our meal. No exaggeration it took almost an hour for only two of our entrees * come out and the other two in my party sat with nothing in front of them. We went to the hostess desk I ask for the manager and someone else came over we told them the problem and nothing was resolved. It was an hour between the first two meals coming out and the second two meals. We were never offered another round of cocktails and our server was totally invisible all night. Went back up to the hostess desk I told them this is the worst restaurant experience we've ever had in our lives. So he said there will be no check. All four of us are in her late **s early **s and go out to dinner at least three times a week I have to be honest this was one of the worst experiences I've ever had. We used to really enjoy Cheesecake Factory up at King of Prussia but I don't know what happens to your customer service. We are so turned off I can't see returning to Cheesecake Factory

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The Cheesecake Factory, Inc.

Complaint issue
Reported by GetHuman2965711
May 22nd, 2019 - 4 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 34 others
0 customers following this


GetHuman2965711 started working on this issue
May 22nd, 2019 3:49pm
GetHuman2965711 indicated the issue is not fixed yet.
May 22nd, 2019 9:30pm
GetHuman2965711 indicated the issue is not fixed yet.
May 22nd, 2019 9:34pm
GetHuman2965711 shared this issue with your circles on Google+
May 28th, 2019 5:38pm

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