Hello,*I get cheesecake every Friday at your Montgomery Mall location in Bethesda, MD...
GetHuman-afmajor's customer service issue with The Cheesecake Factory, Inc. from November 2018
Help me with my issue
First: share to improve GetHuman-afmajor's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-afmajor's next move: go to the The Cheesecake Factory, Inc. help center.
The Cheesecake Factory, Inc. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-afmajor will want to follow the link below to head to their help center. We will check on GetHuman-afmajor later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-afmajor may need:
Name on the reservation
The issue in GetHuman-afmajor's own words
Hello,*I get cheesecake every Friday at your Montgomery Mall location in Bethesda, MD.*Tonight my wife, Kerri, called ahead to confirm that the $** cheesecake would be there for us.*I drove from the heart of Bethesda to the Factory and was told that someone had done a miscount. I asked if they would simply sell me the one size up cake and waive the approximate $** difference. *The manager, Amos, was called up front and did not wish to waive the $**. He wanted, instead, for me to call my wife to see if she could remember the name of who she spoke with. When I asked him what good that would do, Amos told me that he would send the person into D.C. to get my cake. That would be more than * hours round trip. *When I replied that I didn’t actually believe he would send an employee on a two hour drive for my cake, Amos said “I’m not going to argue with you”. I was really taken aback because this was a pretty light hearted conversation about a cheesecake. I said to Amos “I’m not arguing with you, I’m having a conversation” at which point he repeated “I’m not going to argue with you”, turned his back on me and walked away.*This all transpired at *:**, in front of the cake display. If my wife hadn’t have called ahead, and I hadn’t have driven so far, there would have been a part of me that laughed at the absurdity of what happened. Instead, I felt disregarded and insulted.*Anton Major****.***.****
GetHuman-afmajor did not yet indicate what The Cheesecake Factory, Inc. should do to make this right.
I have an issue with The Cheesecake Factory, Inc. too
How GetHuman-afmajor fixed the problem
We are waiting for GetHuman-afmajor to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.