my issue is with the brick in niagara falls we bought a floor model up right freezer wh...

GetHuman-tedroga's customer service issue with The Brick from November 2019

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The issue in GetHuman-tedroga's own words
my issue is with the brick in niagara falls we bought a floor model up right freezer which was the last one available it has a dent on the top of the right side of the door but we were told that the freezer is in good condition other wise . that is totally wrong .it is set at the lowest level and still over freezes I have to take every thing out every two weeks and defrost it I kept putting off calling because we have had a busy summer but finally called last week and a teck came out and said it wasnt sealing properly the brick is giving us another freezer so that part is good the problem is the return policy we have two options take it back ourselves or pay ninety dollars to the brick for delivery how is that fair we talked to the manager and he doesnt care about the customer first there is no serial no on this brada freezer which the teck verified and the manager argued . my husband is seventy three years old what I think happened was that this freezer somehow got on the floor when it was meant to go back because it has problems .just because the warrantydoesnt cover it I feel the brick should why should we have to pay an extra ninety dollars for delivery? I can go to Lowes and get free delivery if you dont care about your customers I dont care to shop at the Brick. this store is very disorganized for instance we bought a dish washer last year and got a call to come pick it up but when we got there it was oh sorry we made a mistake its not here yet. thats a half hr drive one way as I said we are seniors its not easy to bring a freezer back and then bring another home and go down stairs with it this freezer was a lemon which should not have been sold

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The Brick

Customer service issue
Reported by GetHuman-tedroga
Nov 2nd, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 78 others
0 customers following this

Timeline

GetHuman-tedroga started working on this issue
Nov 2nd, 2019 12:21am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 3rd, 2019 1:45am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 3rd, 2019 1:46am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 3rd, 2019 1:46am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 5th, 2019 3:08am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 5th, 2019 3:09am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 5th, 2019 3:09am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 5th, 2019 3:09am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 5th, 2019 3:11am
GetHuman-tedroga indicated the issue is not fixed yet.
Nov 5th, 2019 3:58am

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