Hi Brick head office I have a complain about the manager at **** Cyrville Rd, Gloucest...

GetHuman3789410's Complaint issue with The Brick from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3789410's own words
Hi Brick head office I have a complain about the manager at **** Cyrville Rd, Gloucester, Ottawa ON K*B *A* her name is Handi I went to brick one week ago to Brick because I have Warranty on two sofas that i bought from brick and I have warranty on them and I went to brick to tell them about what happend to my sofas and I spoke to the manager about the situation and she told me that i could not return them and she gave me only **% for the store credit and she was really rude to me and my parents.She said that she did not want to return them back and she also told me that I do not want to give you store credit but I told her I paid a lot of money for these sofas and **% is not really good if my parents paid a lot of money for these sofas .She was really rude to me and my parents and now the sofas are just at our apartment and my parents really paid a lot of money for those sofa just to get **% that's really unfair. All the suff that we have in our apartment is from brick my mom buys everything from their for this situation to happen like this is not good for your store we buy everything from the Brick.She was really mean and rude and she was saying that I did not read the warranty for Brick but I read it all. I really want this to be solved and also I would like you guys to take back the sofas and give use our money back because this is not good for brick because we paid a lot of money for this.I really want you to solve this situation and see what you can give use back.Thank you for hearing my situation about the brick and I have pictures if you would like to see the sofas. Thank you

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The Brick

Complaint issue
Reported by GetHuman3789410
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 72 others
0 customers following this

Timeline

GetHuman3789410 started working on this issue
Oct 18th, 2019 5:18pm
GetHuman3789410 indicated the issue is not fixed yet.
Oct 19th, 2019 5:25pm

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