Rude, useless customer service. unable to place order due to site glitch.

GetHuman-bhebbes's customer service issue with The Brick from November 2018

4 views
 | 
28 similar
 | 
0 following
Help with my The Brick issue
GetHuman-bhebbes's next move: try calling The Brick again.
The best way to get your problem resolved is to tap the button below to start calling The Brick. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-bhebbes's own words
trying to order online ... I am trying to place an order online as i live out of town and don't want to make a special trip to town to place an order. my nearest location, Fort St John is not an option on the pick up locations even though it is a valid pick up location. I spoke to * different reps from the local store and both were very rude, and neither of them provided any help other than driving in to place an order. o called the customer service line which is a recording that hangs up on you and the other is a financial line who tells you to call your local store. terrible service all around. gas prices are *.** here, and i apparently need to drive an hour with two toddlers to place an order i should be able to place online. keep up the good work! fix your online system or take the order online. simple!
the point of ordering online is so that you save the hassle of driving to the store, especially to just order the furniture. The site wants me to pick up the furniture in another province and they want me to drive an hour just to order and go back again to pick it up.
Fix the website so i can place my order, or take my order over the phone
I purchased before no issues, i expected the same this time.
I have tried calling all the available customer support numbers, one a recording that hangs up on you and the other is a financial line for credit. local reps are rude and useless.
I have an issue with The Brick too
How GetHuman-bhebbes fixed the problem
We are waiting for GetHuman-bhebbes to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get The Brick's attention and get better help faster. Tap below to get started.
Having The Brick issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bhebbes fixes it.
This email address isn't valid

The Brick

sofa and love seat
Customer service issue
Reported by GetHuman-bhebbes
Nov 26th, 2018 - 10 mons ago
I have an issue with The Brick too
Fixed
Seen by 4 customers so far
Similar issue to 28 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-bhebbes started working on this issue
Nov 26th, 2018 5:01pm
GetHuman-bhebbes indicated the issue is not fixed yet.
Nov 26th, 2018 5:03pm