I am appalled by the terrible customer service I experienced today. I had a delivery sc...

GetHuman-trevpowe's customer service issue with The Brick from October 2018

12 views | 19 similar | 0 following
Help with my The Brick issue
First: share to improve GetHuman-trevpowe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-trevpowe's next move: call The Brick.
The best way to get your problem resolved is to tap the button below to start calling The Brick. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-trevpowe may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-trevpowe's own words
I am appalled by the terrible customer service I experienced today. I had a delivery scheduled for today between **:** am and *:** pm. I did as the voicemail directed and cleared a pathway and made space in the area where the furniture was to be placed. As a result our house was upside down and would remain that way until the delivery arrived and things could be placed back in the proper place. My relative showed up early at **:** am and stayed until *:** pm. No delivery arrived. My wife called and was told we were wrong and that the delivery was scheduled for * am and that it was our fault and that the delivery had been cancelled when no one was home and would not be rescheduled for today. I checked our voicemail and it clearly said that the delivery window was between **:** and *:**. I called the Brick back and informed them that it was their fault and not ours, as suggested earlier. The person checked and said I was correct, but nonchalantly stated that sometimes they come at another time outside the delivery window. I was stunned. What was the purpose of a delivery window, if it was not adhered to? There was no apology for the missed delivery. No apology for a relative spending hours at our house for no reason. No apology for telling us that we messed up the delivery time, when it was actually the Brick. There was no sympathy for our house being upside down or it remaining that way until t a new delivery could be scheduled, with a window which was really irrelevant and not adhered to be the delivery company. I was informed that it could now be delivered on Saturday. I informed them that I would need a first delivery, as I had plans that day and that the original missed delivery was not our fault and as such, assumed we would be accommodated as part of good customer service, after all, we were paying for a delivery and non of this was our fault. I was completely wrong. I was told that there would be no time provided until Friday and that it could be at anytime. AGAIN, no apology, no understanding or recognition of the inconvenience that was created. I asked to speak with a manager and was put on hold for * minutes and then told no manager was available, but that one would call me. An hour later, I am still waiting with no call, no new furniture, no new delivery date and no apology. How can a large company like the Brick be so dismissive of a customer and care so little about making a mistake right? Given my experiences so far, I'm hoping I get a call at some point from a manager, but I'm not expecting one given today's experience.*Regards,**Trevor Powell

GetHuman-trevpowe did not yet indicate what The Brick should do to make this right.

How GetHuman-trevpowe fixed the problem

We are waiting for GetHuman-trevpowe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get The Brick's attention and get better help faster. Tap below to get started.
Having The Brick issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-trevpowe fixes it.
This email address isn't valid

The Brick

Customer service issue
Reported by GetHuman-trevpowe
Oct 31st, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 19 others
0 customers following this


GetHuman-trevpowe started working on this issue
Oct 31st, 2018 8:41pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians