I have contacted customer service for weeks about my paper not being left on my porch...

GetHuman1971362's customer service issue with The Boston Herald from January 2019

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The issue in GetHuman1971362's own words
I have contacted customer service for weeks about my paper not being left on my porch. As I explained this happens EVERY Saturday but not Sunday. I have also explained I am handicapped and can not go down the steps to retrieve the paper and have to ask a neighbor to do so. I am no frustrated beyond belief at the fact NO ONE has spoken to whomever is delivering on Saturday. When I started the delivery I made it clear I was disabled and needed the paper at the door I am now deciding whether to contact the Americans with Disabilities to get this situation resolved which is not difficult. If someone has spoken to the delivery person then is blatant disregard for people with disabilities and again I am weighing options. I will give this one more chance to have paper both Saturday and Sunday please look up my calls and complaints thank you.
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The Boston Herald

Customer service issue
Reported by GetHuman1971362
Jan 15th, 2019 - 9 mons ago
I have an issue with The Boston Herald too
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Seen by 4 customers so far
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Timeline
GetHuman1971362 started working on this issue
Jan 15th 7:55pm