At the beginning of April ****, I called the Globe and subscribed to automatic Sunday d...

GetHuman4676245's Refund issue with The Boston Globe from April 2020

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The issue in GetHuman4676245's own words
At the beginning of April ****, I called the Globe and subscribed to automatic Sunday delivery of the print edition. I gave my credit card number to the customer service representative with whom I spoke. The Sunday that followed that transaction I received my first delivery. I haven't received a delivery since. *When I did not get the Sunday Globe for the first time on April **th, I phoned the Globe's Customer Service line and registered the complaint by following the prompts on the recordings presented. Also, I indicated when asked if I wanted delivery of the paper on Monday . I answered yes. Monday came and went, still no delivery. As I write this on Sunday, April **th it is after ** am and again no paper. Really frustrating. *Please credit my account with the $** for two weeks of missed deliveries. When I phoned the Globe's number an hour ago, once again I indicated that I'd take delivery tomorrow (Monday, ****). Please cancel that request as I no longer want it then and don't believe it will be delivered anyway. *Finally, If I can't rely on consistent morning delivery each Sunday, please cancel my account when, at the end of May (I think), it is scheduled to renew.*Thanks very much for your help regarding this issue. It is really appreciated.*Ed Ruscitti*** Horsefoot Path*Dennis, MA ******Tel: (***) ***-****

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The Boston Globe

Refund issue
Reported by GetHuman4676245
Apr 19th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 253 others
0 customers following this
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Timeline

GetHuman4676245 started working on this issue
Apr 19th 3:26pm
GetHuman4676245 indicated the issue is not fixed yet.
Apr 19th 7:45pm
GetHuman4676245 indicated the issue is not fixed yet.
Apr 19th 7:48pm
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Apr 19th 7:54pm
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Apr 19th 7:54pm
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Apr 20th 3:58pm
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Apr 20th 4:00pm
GetHuman4676245 indicated the issue is not fixed yet.
Apr 20th 4:00pm
GetHuman4676245 indicated the issue is not fixed yet.
Apr 20th 4:00pm
GetHuman4676245 indicated the issue is not fixed yet.
Apr 20th 4:00pm
GetHuman4676245 indicated the issue is not fixed yet.
Apr 20th 4:00pm