I have spoken with * different reps * Emily - Cathy - Bonita - Angel - Supervisor Sheen...

GetHuman2869106's customer service issue with The Boston Globe from May 2019

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The issue in GetHuman2869106's own words
Get my delivery ... I have spoken with * different reps * Emily - Cathy - Bonita - Angel - Supervisor Sheena -Candice & then Supervisor Willy * & * supervisors over the past * days trying to resolve the problem with my subscription .All to no avail . Its ridiculous the way my subscription request is being handled . Waited over * hours over those * days either on hold or explaining the SAME problem to these people with ZERO results . Communication is not a high point with Globe customer service . I want to get my Globe however cannot due to lack of understanding with customer service staff . I have been a subscriber since **** & this is no way to treat a customer like myself ..Would like someone that can make a decision contact me . Obvious They cannot understand the problem or are unable to handle it ..& have just kept passing me on to others who hear the same situation again & then pass me along yet again . I WANT TO SPEAK WITH A PERSON THAT CAN MAKE A DECISION.,Bo Ruggiero
I have been charged for my subscription but it is not in their files so no delivery
Actually want to have the quoted price for my delivery applied but now fell the GLOBE should give me the paper free due to * days of hassle
**** -
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The Boston Globe

Boston Globe Delivery
Customer service issue
Reported by GetHuman2869106
May 5th, 2019 - 4 mons ago
I have an issue with The Boston Globe too
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Seen by 7 customers so far
Similar issue to 245 others
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Timeline
GetHuman2869106 started working on this issue
May 5th 9:15pm
GetHuman2869106 indicated the issue is not fixed yet.
May 6th 1:49am
GetHuman2869106 indicated the issue is not fixed yet.
May 6th 1:49am
GetHuman2869106 indicated the issue is not fixed yet.
May 6th 1:50am
GetHuman2869106 indicated the issue is not fixed yet.
May 6th 5:28pm
GetHuman2869106 indicated the issue is not fixed yet.
May 6th 5:29pm
GetHuman2869106 indicated the issue is not fixed yet.
May 6th 11:10pm