No, Globe didn't fix it, only promised to do so. Proves promises are cheap, performance can be expensive.

GetHuman2824933's customer service issue with The Boston Globe from April 2019

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The issue in GetHuman2824933's own words
Wanted to read paper Sunday. Doesn't look good for this to happen. Give me credit for missed delivery. Not sure how you do this since I have you on monthly scheduled payment from my bank. ... No Sunday Globe today. At **am, you said you'd deliver a copy by *pm. As of *pm, I walked around outside and didn't find a copy.
If they hadn't promised to deliver, I might have gone out and purchased one. So, the Globe saved me money, maybe even enough to think I might save more by cancelling home delivery.
GetHuman2824933 did not yet indicate what The Boston Globe should do to make this right.
I've been getting the Globe since we moved here in ****. Originally it was daily, but too many missed deliveries caused us to switch to Sunday only a number of years ago.
Had they not said they would deliver a copy, I would have driven to a store to pick one up. At *:**, it's not worthwhile.
I have an issue with The Boston Globe too
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The Boston Globe

Sunday Globe for *********
Customer service issue
Reported by GetHuman2824933
Apr 28th, 2019 - 4 mons ago
I have an issue with The Boston Globe too
Fixed
Seen by 6 customers so far
Similar issue to 237 others
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Timeline
GetHuman2824933 started working on this issue
Apr 28th 7:14pm
GetHuman2824933 indicated the issue is not fixed yet.
Apr 29th 8:25pm
GetHuman2824933 indicated the issue is not fixed yet.
Apr 29th 8:29pm