I ordered a product online, Order* **********. It was shipped to the wrong address i.e...

GetHuman995185's customer service issue with The Bay from August 2018

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The issue in GetHuman995185's own words
I ordered a product online, Order* **********. It was shipped to the wrong address i.e. not mine. It was a week ago today this happened and I reported it your Support phone line *-***-***-**** that day. I was told that a investigation was opened and it could take up to * days for it to complete. No ticket number to refer to, just my order number. After * days (yesterday) I had not been contacted so I phoned in again, and this time the handling was worse. **Without my authorization your support team provided my contact information to the person it was mistakenly delivered to so that they and I could discuss the delivery being provided to me. Outside of The Bay handling the retrieval and delivery of it, which is what you should be doing.**Why your company thinks that having the end customer resolve a problem that is your own responsibility is unbelievable.**I'd be shocked if providing my personal information to a another customer does not breach your company privacy policy.**I still do not have my merchandise which I paid for. **What I want is either my purchase (new condition, unopened) delivered to me asap. Or I want the order cancelled and my money refunded in full. **I also want to speak with someone at a more senior level than the Support CSRs I have had to deal with every time I phone your support number which is the only one I can find.
GetHuman995185 did not yet indicate what The Bay should do to make this right.
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The Bay

Customer service issue
Reported by GetHuman995185
Aug 15th, 2018 - a yr ago
I have an issue with The Bay too
Fixed
Seen by 16 customers so far
Similar issue to 5 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman995185 started working on this issue
Aug 15th, 2018 4:14pm
GetHuman995185 indicated the issue is not fixed yet.
Aug 15th, 2018 5:15pm
GetHuman995185 indicated the issue is not fixed yet.
Aug 15th, 2018 5:40pm