My name is Ron Warehime, I live at *** Springdale Ave. in New Windsor, Md ***** and sub...
GetHuman815580's customer service issue with The Baltimore Sun from June 2018
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The issue in GetHuman815580's own words
My name is Ron Warehime, I live at *** Springdale Ave. in New Windsor, Md ***** and subscribe to the Carroll County Times. I get the digital edition * days a week and an actual paper on Sundays. The Sunday delivery is horrible. It is always late and usually laying in my driveway and not in the yellow paper box you folks paid for and put up. I prefer it in the box and on time. It is supposed to be here by * AM I am lucky if it is here by * AM. I have called multiple people in your organization and get the same response "I'll handle it, and see that it is taken care of". I have been calling every few weeks for close to a year. I got tired of calling the PHILIPPINES and talking to some person who speaks broken English at best and promises speedier delivery. I then searched for other numbers in the states and basically get the run around. All of the "big wheels" have insulated themselves from us "customers" so they don't have to deal with us. My sister lives on the other side of Westminster and tells me she has the same problem. *It is most annoying for me on rainy days. I am about *** feet from the road. I cannot tell when my delivery person has decided to deliver my paper. So I may make several trips down my driveway in the rain only to find that my paper is not there! In the winter it is not a good idea for paper carriers to throw papers in the driveway because if it snows the paper may get in the snowblower and cause serious and expensive damage. I had a friend have that happen. Your upper management should make yourselves more available or at least fix this issue.
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