On april **,****, I contacted ***-***-**** to recover a newspaper article. I recovered...

GetHuman-abcpsalm's customer service issue with The Baltimore Sun from May 2018

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On april **,****, I contacted ***-***-**** to recover a newspaper article. I recovered it the next day. They said I could receive a "free trial", but had to Pay $*.** up front via my credit card, which I did.**The next day I called about unsubscribing. He gave me a support team number and said I had a whole month free.*Several days later I called the so called "support team"*stationed in Utah. Phone no.***-***-****. Although, I called and called many times, leaving a message,each time. I never received a call back.**They started sending messages on the internet. At which time, I tried to unsubscribe via email. I felt the website was not very user friendly. However, I did my best to unsubscribe. The communication was not going well. On April ** I emailed I did not wish to renew. On May **, I received this message "Your subscription has expires on **-**-**** " and will not auto-renew.**T my dismay, on mycredit card statement I received * bills*from ANC Newspapers .com in the amts. of $*.**, $*.** and$**.**. **What is going on? I need some clarification. I feel violated. *I believe that if the so called support group in Utaw had returned my call just once, this whole incident could have been avoided.*Sincerely, Anna Cohen**ps I may be reached , by phone, at ***-***-****'
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The Baltimore Sun

Customer service issue
Reported by GetHuman-abcpsalm
May 21st, 2018 - 6 mons ago
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May 21st 1:06pm
GetHuman-abcpsalm confirmed the issue is fixed. Hooray!
May 21st 1:09pm