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The issue in GetHuman-jpspoult's own words
Rate hike of over **% is ludicrous ! Long time customer here and this is what we can expect from you. New customers get the same subscription for $**.** that you plan to start charging me *** for $**.**, a $**.** hike (over **% increase) of what I'm currently paying. Been on hold with customer support several times for at least * HOURS, no one picks up. Sent email * days ago, NO response. Been waiting for a RETURN call for over ** minutes NOW, how is this faster ! I don't have time to sit around waiting ......... Now been *.* hours NO CALL. ** HOURS Later, NO call from representative.
We live on a limited budget as we're retired. **% increase is NOT acceptable. Guess we'll have to cancel without talking to customer service as every attempt I've made to get a hold of them has failed.
LONG Time customer.
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