Phone that I was using with TextNow app and number was stolen it is been connected to m...

GetHuman3847908's Hacked Account issue with TextNow from October 2019

Help with my TextNow issue
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Before contacting them, items GetHuman3847908 may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3847908's own words
Phone that I was using with TextNow app and number was stolen it is been connected to my new phone which has all of my information my identity has been stolen have not use the TextNow phone number or app in over ** days yet someone is still answering the phone how do I deactivate that phone number I deleted the account when everything started to happen so I no longer have an account but someone is still using the phone with the number and they are hacking into my bank account Google Fiber and everything I really need help please how can I deactivate a TextNow number to a phone I no longer have an account that I closed... because of this issue I no longer have an email address so you can not email me you can call me ***-***-**** or you can text me at the same number I really need help please

GetHuman3847908 did not yet indicate what TextNow should do to make this right.

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TextNow

Hacked Account issue
Reported by GetHuman3847908
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 7811 others
0 customers following this

Timeline

GetHuman3847908 started working on this issue
Oct 29th, 2019 2:33pm

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