I attempted to setup my new sim card yesterday. Received numerous error messages. "This...

GetHuman2946257's Device Support issue with TextNow from May 2019

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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
The issue in GetHuman2946257's own words
I attempted to setup my new sim card yesterday. Received numerous error messages. "This phone is registered to a different TextNow account" "Your device cannot be activated. Contact your cartier to learn more" i attempted to create another account using a different gmail (davesnewest). Now i cant access my original account (davemailpro*). Everytime i try to sign into my original account and activate my sim card i get redirected to the other account. I am unable to delete the second username from the login screen or even backspace through it. Please help me activate my sim card and my device so i can use the plan that i have already purchased and paid for.
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Device Support issue
Reported by GetHuman2946257
May 18th, 2019 - a mon ago
I have an issue with TextNow too
Not resolved
Seen by 3 customers so far
Similar issue to 6470 others
0 customers following this
GetHuman2946257 started working on this issue
May 18th 7:29pm