I attempted to setup my new sim card yesterday. Received numerous error messages. "This...

GetHuman2946257's Device Support issue with TextNow from May 2019

Help with my TextNow issue
First: share to improve GetHuman2946257's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2946257 may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
The issue in GetHuman2946257's own words
I attempted to setup my new sim card yesterday. Received numerous error messages. "This phone is registered to a different TextNow account" "Your device cannot be activated. Contact your cartier to learn more" i attempted to create another account using a different gmail (davesnewest). Now i cant access my original account (davemailpro*). Everytime i try to sign into my original account and activate my sim card i get redirected to the other account. I am unable to delete the second username from the login screen or even backspace through it. Please help me activate my sim card and my device so i can use the plan that i have already purchased and paid for.
GetHuman2946257 did not yet indicate what TextNow should do to make this right.
I have an issue with TextNow too
How GetHuman2946257 fixed the problem
We are waiting for GetHuman2946257 to fix the problem and share the solution with the rest of us customers.
Please help with my TextNow issue
Do you have a customer issue as well?
We can help you get TextNow's attention and get better help faster. Tap below to get started.
Having TextNow issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

TextNow

Device Support issue
Reported by GetHuman2946257
May 18th, 2019 - a mon ago
I have an issue with TextNow too
Not resolved
Seen by 3 customers so far
Similar issue to 6470 others
0 customers following this
Timeline
GetHuman2946257 started working on this issue
May 18th 7:29pm