I want to cancel my account. The first problem is that I was unable to make any calls o...

GetHuman-kaedryn's customer service issue with TextNow from December 2018

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The issue in GetHuman-kaedryn's own words
I want to cancel my account. The first problem is that I was unable to make any calls or have access to roaming data on my first purchase for an unlimited plan. I am sadly and unfortunately dissatisfied with the service. The second problem is that I was charged again for another month when I did not set up my account for any reoccurring payments. I would like to cancel my plan and need to be refunded for my first month and for this month. My money was taken out without my consent to continue the service. I would like to speak to someone over the phone and not through chat.
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TextNow

Customer service issue
Reported by GetHuman-kaedryn
Dec 7th, 2018 - 5 mons ago
I have an issue with TextNow too
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Seen by 2 customers so far
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Timeline
GetHuman-kaedryn started working on this issue
Dec 7th, 2018 10:35pm