My phone was stolen while i was incarcerated until Dec *th, ****. My phone number is ***-***-**** and my email address was *****@***.com. I no longer have access to the email on the account. The updated email is now *****@***.com. I am requesting to keep my same phone number ***-***-****. Please update this account to the current email address as *****@***.com.

GetHuman1701332's customer service issue with TextNow from December 2018

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The issue in GetHuman1701332's own words
I am trying to have this issue resolved within ** hours with the access to my account and back on track with my customers. ... My name is James Bryant, i was recently incarcerated for two weeks and phone was stolen. My email on my account is *****@***.com and the phone number is ***-***-****. Due to the fact i can no longer access my gmail account, i am unable to reset my password. My current *new gmail account is *****@***.com. Please have this updated ASAP.
This is frustrating and overwhelming to me because its affecting my business and my fiancinal gain followed by my participation as a father.
I want this issue resolved by a customer service agent updating the previous email address with my current email address as *****@***.com.
I have been a customer for over a year. I have always received the best customer service and support. I am expecting for this issue to be resolved immediately so i can regain access to my account.
I have no clue what the password on the account is because it has been changed by someone else other than myself, Mr. James D. Bryant.
I have an issue with TextNow too
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I am using the wireless service of WIFI on my LG phone.
Customer service issue
Reported by GetHuman1701332
Dec 6th, 2018 - 6 mons ago
I have an issue with TextNow too
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Seen by 11 customers so far
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman1701332 started working on this issue
Dec 6th, 2018 12:36pm