Send my refund this has not been fixed.

GetHuman-malladew's customer service issue with TextNow from November 2018

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The issue in GetHuman-malladew's own words
Use the chat provided on my iPhone but am not able to I have to use your chat service which I do not want ... I have emailed and chat with your company. I have received confirmation email that I have successfully cancelled my plan ******* for phone number ********** but still no refund. I have not used the service I ordered and cancelled the day the SIM card came. Please respond and return my payment in the amount of $**.**
You’re not listening or resolving this issue
New and no longer a customer
Tired of texting and emailing the same thing and no one sending my money back like you said you would over a month ago
I have an issue with TextNow too
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Customer service issue
Reported by GetHuman-malladew
Nov 29th, 2018 - 9 mons ago
I have an issue with TextNow too
Seen by 5 customers so far
Similar issue to 4249 others
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
TextNow Version Type
Device Used
GetHuman-malladew started working on this issue
Nov 29th, 2018 5:41pm
GetHuman-malladew shared this issue with your circles on Google+
Nov 29th, 2018 5:41pm
GetHuman-malladew indicated the issue is not fixed yet.
Nov 29th, 2018 6:12pm