No tracking number, but says delivered? No package in sight.

GetHuman-lilyvonc's customer service issue with TextNow from November 2018

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The issue in GetHuman-lilyvonc's own words
I never received a tracking number for my order. The website says my iPhone * with sim card has been delivered, but it is nowhere to be seen. The mailman did not come to my door and deliver the package, nor was it in my box. I want the tracking number, and if the box was stolen then I want a new phone and sim sent to me, because you guys didn't give me any delivery confirmation, only shipping and a regular order confirmation.
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TextNow

Customer service issue
Reported by GetHuman-lilyvonc
Nov 27th, 2018 - 9 mons ago
I have an issue with TextNow too
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Seen by 6 customers so far
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman-lilyvonc started working on this issue
Nov 27th, 2018 9:26pm
GetHuman-lilyvonc indicated the issue is not fixed yet.
Nov 27th, 2018 9:32pm