I want to know for sure if my account was cancelled as I requested on ******** as coul...

GetHuman-jmadrid's customer service issue with TextNow from October 2018

1 view
 | 
3242 similar
 | 
0 following
Help with my TextNow issue
First: share to improve GetHuman-jmadrid's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jmadrid's next move: call TextNow.
The best way to get your problem resolved is to tap the button below to start calling TextNow. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-jmadrid may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman-jmadrid's own words
I want to know for sure if my account was cancelled as I requested on ******** as could not make any calls, it was to much of a hassle dealing with apps and wifi. Anyway, I didn't use the sim card at all. I think in all decency I should at least get a partial refund. I checked today******** and my account is still on and active. Please reassure me that it was in deed cancelled as I wouldn't want to continue paying for a service I can't use. User account: jesus.madrid. Thank you
GetHuman-jmadrid did not yet indicate what TextNow should do to make this right.
I have an issue with TextNow too
How GetHuman-jmadrid fixed the problem
We are waiting for GetHuman-jmadrid to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TextNow's attention and get better help faster. Tap below to get started.
Having TextNow issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would TextNow email you?
This email address isn't valid
Follow this issue
See how GetHuman-jmadrid fixes it.
This email address isn't valid

TextNow

Customer service issue
Reported by GetHuman-jmadrid
Oct 13th, 2018 - a mon ago
I have an issue with TextNow too
Not resolved
Seen by 1 customer so far
Similar issue to 3242 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jmadrid started working on this issue
Oct 13th 9:04am