I have questions about a charge on *******. I did an online chat with someone that week...

GetHuman-dpomeroy's customer service issue with TextNow from September 2018

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The issue in GetHuman-dpomeroy's own words
I have questions about a charge on *******. I did an online chat with someone that week about cancelling my service before I was charged again and you took the fee out of my bank. I asked when I should cancel and they told me on *******. I had auto pay from my bank taken out that same day. My due date was always the *st of each month. I would like to have the fee returned to my bank. I disabled the phone on ******* and have not used it since. Please advise on this issue. Thank you in advance.
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Customer service issue
Reported by GetHuman-dpomeroy
Sep 27th, 2018 - 23d ago
I have an issue with TextNow too
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Seen by 2 customers so far
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GetHuman-dpomeroy started working on this issue
Sep 27th 10:48pm