I was charged for premium text now two days before the **th day free trial (supposed to...

GetHuman1168459's customer service issue with TextNow from September 2018

Help with my TextNow issue
The issue in GetHuman1168459's own words
I was charged for premium text now two days before the **th day free trial (supposed to be ** free days before ** or ** dollars a year.. yet i was charged at * am on Sept. **th when it says I "signed up for it on August **th.. which i never signed up for in the first place... I have a phone with a phone bill my nephew used text on my phone so i have no reason to even use this app.. but the fact that you charged me ** dollars when the ** day free trial wasnt even over yet. If i dont hear a response from the company about my refund i will have my lawyer contact the better Business Bureau but I honestly just want your company to make this right because I clearly don't want your service and don't need it and I will never use your service again but if I don't hear back from you and don't receive a refund you will be hearing from my lawyer. *-Sincerely Jason Carter (a very disapointed former customer)
GetHuman1168459 did not yet indicate what TextNow should do to make this right.
I have an issue with TextNow too
How GetHuman1168459 fixed the problem
We are waiting for GetHuman1168459 to fix the problem and share the solution with the rest of us customers.
Please help with my TextNow issue
Do you have a customer issue as well?
We can help you get TextNow's attention and get better help faster. Tap below to get started.
Having TextNow issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would TextNow email you?
This email address isn't valid

TextNow

Customer service issue
Reported by GetHuman1168459
Sep 19th, 2018 - 6 mons ago
I have an issue with TextNow too
Fixed
Seen by 7 customers so far
Similar issue to 2742 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman1168459 started working on this issue
Sep 19th, 2018 11:01pm
GetHuman1168459 shared this issue with friends on Facebook
Sep 19th, 2018 11:01pm
GetHuman1168459 indicated the issue is not fixed yet.
Sep 20th, 2018 11:11pm
GetHuman1168459 indicated the issue is not fixed yet.
Sep 21st, 2018 12:16am