My phone screen cracked need to switch sim to new phone

GetHuman-pricisio's customer service issue with TextNow from September 2018

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The issue in GetHuman-pricisio's own words
The problem: My phone screen cracked need to switch sim to new phone
GetHuman-pricisio did not yet indicate what TextNow should do to make this right.
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TextNow

Customer service issue
Reported by GetHuman-pricisio
Sep 12th, 2018 - 3 mons ago
I have an issue with TextNow too
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Seen by 1 customer so far
Similar issue to 2573 others
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Timeline
GetHuman-pricisio started working on this issue
Sep 12th 10:22pm