My phone Number is no longer on my account anymore because when I woke up this morning...

GetHuman1045816's customer service issue with TextNow from August 2018

Help with my TextNow issue
The issue in GetHuman1045816's own words
My phone Number is no longer on my account anymore because when I woke up this morning my phone for text me now app was turned off and made me sign back into it I realize I forgot my password so I just redid my password went back in and it was making me start the process all over again instead of giving me make my phone number that I’ve been using for over a year now this phone number is very important to me and I need it because it’s for work it’s a work phone number there’s no reason why I can’t have it back so can someone explain to me why my phone even signed out of my text now app in the first place then won’t even give my own account to me. All I want is to sign back into my app and have my **** phone number. ASAP. This is for work!!!! I need it today!!!!!!!!
GetHuman1045816 did not yet indicate what TextNow should do to make this right.
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TextNow

Customer service issue
Reported by GetHuman1045816
Aug 28th, 2018 - 3 mons ago
I have an issue with TextNow too
Fixed
Seen by 11 customers so far
Similar issue to 2059 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman1045816 started working on this issue
Aug 28th 11:49am
GetHuman1045816 indicated the issue is not fixed yet.
Aug 28th 12:54pm
GetHuman1045816 indicated the issue is not fixed yet.
Aug 28th 12:59pm
GetHuman1045816 indicated the issue is not fixed yet.
Aug 28th 12:59pm
GetHuman1045816 indicated the issue is not fixed yet.
Aug 28th 1:00pm
GetHuman1045816 indicated the issue is not fixed yet.
Aug 28th 1:08pm
GetHuman1045816 indicated the issue is not fixed yet.
Aug 29th 12:50pm
GetHuman1045816 indicated the issue is not fixed yet.
Aug 29th 12:52pm
GetHuman1045816 indicated the issue is not fixed yet.
Aug 29th 12:53pm
GetHuman1045816 indicated the issue is not fixed yet.
Aug 30th 5:33pm