Just got my SIM card but it is not working

GetHuman1028916's customer service issue with TextNow from August 2018

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The issue in GetHuman1028916's own words
The problem: Just got my SIM card but it is not working
GetHuman1028916 did not yet indicate what TextNow should do to make this right.
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TextNow

Customer service issue
Reported by GetHuman1028916
Aug 23rd, 2018 - 4 mons ago
I have an issue with TextNow too
Not resolved
Seen by 2 customers so far
Similar issue to 1944 others
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Timeline
GetHuman1028916 started working on this issue
Aug 23rd 8:19pm