You guys took my money out my account when you shouldn't have so I need to cancel my Te...

GetHuman-layahill's customer service issue with TextNow from August 2018

Help with my TextNow issue
Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman-layahill's own words
You guys took my money out my account when you shouldn't have so I need to cancel my TextNow services immediately
GetHuman-layahill did not yet indicate what TextNow should do to make this right.
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How GetHuman-layahill fixed the problem
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TextNow

Customer service issue
Reported by GetHuman-layahill
Aug 22nd, 2018 - a mon ago
I have an issue with TextNow too
Fixed
Seen by 4 customers so far
Similar issue to 1907 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
TextNow Version Type
Device Used
Timeline
GetHuman-layahill started working on this issue
Aug 22nd 5:15am
GetHuman-layahill indicated the issue is not fixed yet.
Aug 22nd 6:19am