I put in my iphone * info and your website said it was good to go. Then when I ordered...

GetHuman-lenhoath's customer service issue with TextNow from August 2018

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The issue in GetHuman-lenhoath's own words
I put in my iphone * info and your website said it was good to go. Then when I ordered I got this message. "There appears to have been an error activating your device. Please contact customer care for assistance." I currently at a location where my computer is setup where we do not get good cell reception. Will the phone activate when I take it into an area that has cell reception without having to do anything more on the computer? Leonard Hoath, **** Pine Lodge Way, Nine Mile Falls, WA *****
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TextNow

Customer service issue
Reported by GetHuman-lenhoath
Aug 10th, 2018 - a yr ago
I have an issue with TextNow too
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Seen by 7 customers so far
Similar issue to 1655 others
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Email on Account
Phone Number
Name of Account Holder
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TextNow Version Type
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Timeline
GetHuman-lenhoath started working on this issue
Aug 10th, 2018 1:48am
GetHuman-lenhoath indicated the issue is not fixed yet.
Aug 10th, 2018 2:18pm
GetHuman-lenhoath indicated the issue is not fixed yet.
Aug 10th, 2018 2:23pm
GetHuman-lenhoath indicated the issue is not fixed yet.
Aug 10th, 2018 2:53pm
GetHuman-lenhoath indicated the issue is not fixed yet.
Aug 10th, 2018 3:03pm