New TextNow phone says service can't be transferred to it.

GetHuman-horta's customer service issue with TextNow from August 2018

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Help with my TextNow issue
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Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
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The issue in GetHuman-horta's own words
The problem: New TextNow phone says service can't be transferred to it.
GetHuman-horta did not yet indicate what TextNow should do to make this right.
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Customer service issue
Reported by GetHuman-horta
Aug 3rd, 2018 - 4 mons ago
I have an issue with TextNow too
Not resolved
Seen by 11 customers so far
Similar issue to 1532 others
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GetHuman-horta started working on this issue
Aug 3rd 9:04pm