Ive tried calling yalls number but just an automated message to go online for specific issues as well as all the other customers who had same issue as mind..but Im sorry.. I couldnt find one that had an issue just like mine. I really need to speak to an aggent for this instead of listing others who have similar problems, again..none of them helped.

GetHuman723697's customer service issue with TextNow from July 2018

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The issue in GetHuman723697's own words
I was on my daughters phone prior to this incident and was trying to get my account off of her phone..She was receiving notifications on her phone through my email from text now. And all I remember last was that it was stating my username* password was incorrect and or my email was already in use but tried going to my email for a response but not getting help with my issue. ... I'm not exactly to sure what happened..I'm using your free text now app and have been for awhile now. I need to retrieve my old number due to needing important text messages for court. I thought I had just one email on my account for Google but I have a couple of others. I think I entered the username and or password and was mixed up, and while doing so, the prompt stated to check me email to recover but it didn't work and kept stating the same messgae. So it assigned me to choose a new number. After that all my contacts and important text messages were all gone. I need help to retrieve my old number back. It is crucial that I get it back bc it will be good evidence on my daughters end regarding her father. Please help me do something to get it back. Ty
I honestly dont care about any of my contacts that were on there but very angry that the two people I had text messages from,.. were all saved for a good reason and that was going to be my only proof to show to the courts on behalf of my daughters safety and wellbeing. Without that I have nothing to show and I will lose my daughter to them and be awarded a "noncustodial parent." I have no funds for an attorney nor have had anyluck with legal aid as well as no probono lawyers. But what they have is money..sorry let me rephrase that..his wife hasm money. Money talks. And my proof is gone.
If I can please have my issued resolved just by having all of my daughters dads and stepmoms texts from the three of us since I have had that number. That would be the only thing that im needing which would be helpful in many ways more than anything in this world. They are doing this out of spite and want to be in control..These messages would justify that they are full of lies and dont care about her health, schooling, nor any knowledgeable support of anything or show her and teach her to have good morals. All they do is spoil her by getting her what she wants and she spends every other weekend in her room alone. Court order back in **** states that we need to have communication and coparent for the childs wellbeing and they dont follow through with anything. These texts are all I have to show.. The text now texts come through my email, although only just incoming...so that will not do me any good if they dont see my texts that would justify and show proof the reason why my daughter needs to stay with me as I have been her mom and dad for her ** years of life.
Ive been a free customer for years..although never had this experience. The only times I remember text now reassigned some of my numbers where bc of inactive use that i downloaded on other devices that I never used bc they were on tablets. I do appreciate yalls service so much that I recommend your company to other people like me who cant afford service.
Again.. other people's questions and answers but dont see anything. Plus I have ADD so talking to a professional regarding what and how to go about retrieving those messages would be the best and only way of understanding what yall can do to help me.
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Customer service issue
Reported by GetHuman723697
Jul 30th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1429 others
0 customers following this
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GetHuman723697 started working on this issue
Jul 30th, 2018 9:54pm