I have purchased your *MB**GB LTE data plan, received my sim card in the mail, followed...

GetHuman-eschaton's customer service issue with TextNow from July 2018

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The issue in GetHuman-eschaton's own words
I have purchased your *MB**GB LTE data plan, received my sim card in the mail, followed the setup instructions, entered the SIM card set up.... *APN Settings: text now*APN: c*.korem*m.com*MCC: ****MNC: *****I went back to confirm completion and it still tells me the "activation failed" after removing the SIM card and following the process all over again. I watched all the videos, attempted again, after reading all the support comments and answers. I have a Galaxy S* that was bought unlocked.**I already received free service and have the cell phone * ***-***-****, but the service has no reception in my area, whereas my housemate has good service with Verizon. I wanted the full data package and good service so I bought the premium package. Please do what you need to on your end to get my service in order.... I believe that's all I can tell you to provide information that I'm positive you can use to get my service working...**Please respond asap,*Thank you,*Corey Pooley
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Customer service issue
Reported by GetHuman-eschaton
Jul 28th, 2018 - 10 mons ago
I have an issue with TextNow too
Seen by 7 customers so far
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
TextNow Version Type
Device Used
GetHuman-eschaton started working on this issue
Jul 28th, 2018 6:18pm
GetHuman-eschaton indicated the issue is not fixed yet.
Jul 28th, 2018 8:08pm
GetHuman-eschaton confirmed the issue is fixed. Hooray!
Jul 30th, 2018 2:33pm