My email address has been being used by several different people in and so has that. Wh...

GetHuman-amberlha's customer service issue with TextNow from July 2018

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Help with my TextNow issue
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TextNow's call center is closed now. We will send GetHuman-amberlha a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-amberlha may need:
Account Number, Email on Account, Phone Number, Name of Account Holder, Country, TextNow Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-amberlha's own words
My email address has been being used by several different people in and so has that. Which is leaving all of my information open I reset the password and then it's like I got kicked out of it something is preventing me from resetting password and gaining access to my contacts and figuring out all the other text as well I would like to be able to you gain access to my account again or have at least all the contacts and messages email to me and then it permanently closed
GetHuman-amberlha did not yet indicate what TextNow should do to make this right.
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TextNow

Customer service issue
Reported by GetHuman-amberlha
Jul 3rd, 2018 - a yr ago
I have an issue with TextNow too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman-amberlha started working on this issue
Jul 3rd, 2018 3:34pm