I keep getting an error message that my payment can't be processed. I called my bank an...

GetHuman-cnolanpd's customer service issue with TextNow from June 2018

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The issue in GetHuman-cnolanpd's own words
I keep getting an error message that my payment can't be processed. I called my bank and verified that there are no holds or anything on my account and they advised me that the problem is on your end. I tried deleting my debit card and backup credit card and reentering the data, and that didn't work either. Now I getting a message that I've missed a payment and my account is suspended thanks to YOUR *****-up. Fix this now or I'm canceling my service.
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Customer service issue
Reported by GetHuman-cnolanpd
Jun 13th, 2018 - 9 mons ago
I have an issue with TextNow too
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Seen by 4 customers so far
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Timeline
GetHuman-cnolanpd started working on this issue
Jun 13th, 2018 10:15pm