It's my birthday today and I'm praying there will be a great outcome with this situation. I'm counting on y'alls good faith and business practices.

GetHuman-newsouth's customer service issue with TextNow from June 2018

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The issue in GetHuman-newsouth's own words
Ive had this phone for about * months and have set up appts for textnow to contact me and they never call, they text and say I missed their call but no call ever came through... The hardware with my HTC Bolt I SC completely defective. Screen goes black or colors are extremely distorted and very hard to see or type anything. I've subsequently cancelled payment monthly as the phone has no use! I know there is a year warranty for a replacement phone however I have * issues, I don't want to wait ** or more days for a new phone and I definitely don't want another Bolt phone as I've basically wasted money on the phone and then **.** as month for service that really only worked when there Was Wi-Fi available.
Replacement phone any other type than Bolt
* months
I've wasted hours upon hours troubleshooting and going online and nothing will fix this it's basically defective hardware.
I have an issue with TextNow too
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HTC bolt
Customer service issue
Reported by GetHuman-newsouth
Jun 1st, 2018 - 2y ago
I have an issue with TextNow too
Not resolved
Seen by 9 customers so far
Similar issue to 138 others
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Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
TextNow Version Type
Device Used
GetHuman-newsouth started working on this issue
Jun 1st, 2018 11:29am
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Jun 1st, 2018 11:34am